FAQs

How do I place an order?
First you will need to create an account in order to get access to Member’s login area. Post this you can Order, View, Track your favorite items displayed on the website


Can I buy Saree with unstitched blouse?
Yes, you can go for unstitched blouse by not selecting any options under Made To Measure Blouse. You can however select other Custom Tailoring Options if you wish to.


Do the shipping charges vary from country to country?
Yes, for some products, they vary from country to country, Please use our shipping price checking tool in the below link to determine the exact shipping cost.


Is the shipping charge calculated on weight of the package?
The shipping charges are calculated on the number of products in your order. You can view the shipping cost in your cart when you purchased the products.


Will the price reduce over a period of time for these bestselling items?
Normally we do not reduce the prices for these items unless they are put up on sale.


Can you deliver to any country in the world?
Yes, we deliver to almost all countries in the world. Please refer the link below for the costs.


What is the procedure to return a product, If I don’t like it?
Please report the return to us within 24 hours of receiving the product. You may email us or call us and informing us the same


I bought a saree with blouse stitched, Can I return it or exchange it?
Returns would not be accepted for custom made / stitched clothing, including for sarees where the blouse is stitched, readymade stitched sarees or sarees stitched with custom blouse. However we would accept returns if there are any faults from our end.


Can I pay using my Debit card?
Yes, We accept all major debit cards


Will I get a full refund if I return the product?
The value of refund, varies from one case to another. It would be under the sole discretion of the operations.


I have transferred money through Western Union, what do I do next?
Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order, once we receive the payments from Western Union.


My card is declined, What should I do?
Please recheck if you have given your card details correct. If so, please contact your banks and explain them that you are trying to purchase from an online store. Your banks might block your cards for security issues.


What is billing address?
The address where you receive your card statements is called billing address


What is shipping address?
The address where you would like to deliver the goods is called the shipping address


Can billing address and shipping address be different?
Yes, you can give a different shipping address. You will need to specify the same while checking out & confirming your order.


What are your shipping charges for deliveries inside India?
We provide FREE DELIVERY within India.


How is the item delivered?
All the items are delivered through our logistics partner Blue Dart, DHL, DTDC, FedEx, UPS, Professional, First Flight, etc.


Is there any kind of Import Duty / Vat / Custom Tax on receiving products?
Yes there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, Government may charge you there on receiving goods.